Roles and Responsibilities of the Security Guard

Notebooks are important things or tools for the security guards. It should be completed in the same way every time. Notebook should b kept when full. Corrections should always be made in a notebook in the proper way. A professional is a person with skills and attitude to do their job the best way possible. Always try and understand how you can be the best guard. Understanding public relations is important to you and your company. Ethics is knowing between good and bad, right and wrong, recognizing moral duties and obligation. Having ethics is a part of professionalism. Causes of misconduct include peer pressure, opportunity, rationalization and frustration. Good teamwork is working together towards a common goal. Remember the importance of good teamwork. Teamwork can happen whether you are working in a group or alone. Remember the 4 ‘C’s of teamwork, collaboration, cooperation, creativity and clarity. Security guards can be judged as to how they wear their uniform, how they behave, their posture and conduct. Ensure that your uniform is always in good repair. And see your supervisor if you need something replaced.

Security guards are expected to remain aware of their surroundings. The key of awareness is knowledge. Problem solving depends on good awareness. Good security awareness prevents crime. Security guards can play a role in crime prevention by being aware, making suggestions, being visible, talking to people, sharing information and writing good notes and reports. Observation skills allow us to gather information that is useful, understand what we have seen and use that information as need. One of the basic roles of security guard is to observe and report. Part of the role of security guard is to asses an event and decides whether it is routine and requires action. Not all observation need to be shared, only those which have an impact on the security of your client or customers. Observation skill can be reactive or proactive. Take notes as soon as possible after event.

Reports are the guard’s way of passing on information. Reports are generally either administrative or operational. Good reports are factual, accurate, objective, complete, concise, clear, correct and well organized. Reports are read by many different people so reports should have an introduction, what the incident was about and a brief summary about incident at the end. A good narrative has an introduction, a body and a summary. Use headings when necessary. Remember 5 ‘W’s and the ‘H’ when writing a report. They are who, what, where, why, whom and Why. Avoid slang and bad language in a report.

An incident scene is any place where an event requiring investigation has occurred, where or not it is a crime. There are three important considerations for security guards in attending an incident scene. They are maintaining scene security, handling evidence, dealing with witnesses. Evidence is use to determine facts, recreate events and identify people or things related to an incident. There are three types of evidence verbal, documentary and real. Evidence should be treated very carefully and not contaminated. It is important to maintain continuity of evidence. Evidence found is a security guard should be documented. Witness to an incident should be identified and if possible, encouraged to wait for police. Witness statement should be recorded in your notebook, with all their contact information. And any worksite can be hazardous. There are 4 considerations is preventing work site accidents :a)know your work site, b)take control of your work site, c)wear and use safety equipment, d)report and document hazards. Hazards to look for are physical hazards, machine hazards, biological hazards and material handling hazards. Always know your work site.

Communicating effectively is very important skill a security guard to have. Effective communication is skill to being able to give someone the right message in the right way to ensure that it is understood as intended. Good communication can be set up by being present and through talking clearly, presenting the right message, speaking confidently and listening. Security guards should not become the centre of attention. Good listening is as important as good speaking; it includes focusing on what is being said, watching the speaker, asking questions and being sympathetic. Things that can break down communication include cultural differences, stereotyping or prejudice, jumping to conclusions, lack of clarity and differences in language. Dealing with difficult people is part of job of being a security guard. There is no single correct answer when trying to dealing with a negative contact. Try to prevent a situation from happening by being willing to help, explain when necessary and not making assumptions about customers. You can turn a situation around by acting professionally, being confident in your work and trying to solve problems before they become bigger.